Refund policy

 

Return and Refund Policy

1. Return Eligibility

  • Time Frame: We accept returns within 14 days from the date of delivery. After 14 days, we cannot offer a refund or exchange.
  • Condition: To be eligible for a return, your item must be in its original condition. This includes:
    • Unused and Unworn: The item must be unused, unworn, and in the same condition as when you received it.
    • Protectors: All original protective films, tags, and packaging (if applicable) must still be attached and intact.
    • Packaging: The item should be returned in the original packaging or a similar, secure package to prevent damage during shipping.

2. Return Process

  • Request a Return: To initiate a return, please contact our customer service team at [your contact email/phone number] with your order number and reason for return. We will provide you with a return authorization and instructions.
  • Shipping Costs: We offer free returns when buying through our website. Once your return is approved, we will provide you with a prepaid return shipping label.
  • Return Shipping: Securely pack your item, attach the prepaid return label, and drop it off at your nearest shipping location. We recommend retaining proof of postage.

3. Refunds

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
  • Partial Refunds: If the item is not returned in its original condition, or if any original packaging, tags, or protective films are missing or damaged, we may issue a partial refund at our discretion.

4. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at info@goodtimegaming.co.uk We will arrange for a replacement or refund, including any applicable shipping costs.

5. Contact Us

  • If you have any questions about our return and refund policy, please contact our customer service team at info@goodtimegaming.co.uk

Thank you for shopping with us! We value your satisfaction and strive to make your return process as smooth as possible.